Refund policy
Return and Refund Policy – WashOut Pros
Last updated: August 7, 2025
At WashOut Pros, a division of Specialty Containers, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a 14-day return policy from the date you receive your order.
Eligibility for Returns
To qualify for a return:
- Items must be unused, in the same condition as received, and in original packaging.
- Proof of purchase (receipt or order number) is required.
- A 15% restocking fee applies to all returns.
How to Initiate a Return
To begin the return process, please contact us at sales@scicontainers.com with your order number and reason for return or call at 800-278-3626.
Return shipping address:
WashOut Pros
7B Raymond Ave
Salem, NH 03079
- Customers are responsible for return shipping costs.
- Returns sent without prior authorization will not be accepted.
- Non-Returnable Items
The following items are non-returnable:
- Sale or clearance items
- Gift cards
- Custom or made-to-order products
- Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect:
- Contact the shipping carrier first if damage occurred in transit.
- Then contact us at sales@scicontainers.com so we can assist you in resolving the issue.
Exchanges
If you need a different item, we recommend placing a new order and initiating a return for the original item. This ensures the fastest service.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved:
- A refund (minus the 15% restocking fee) will be issued to your original payment method.
- Processing times may vary depending on your bank or credit card provider.
Contact Us
If you have any questions about your return, please contact us at:
Email: sales@scicontainers.com